tony@price:~$
tony@noc-workstation — bash
$ whoami

Tony Price

NOC Technician / Infrastructure & Server Support Engineer
$ cat summary.txt
IT professional with 5+ years across network operations, Dell PowerEdge server support, and desktop engineering. CompTIA-certified across four disciplines, plus a Certified Secure Infrastructure Specialist credential. Built custom C# tooling that cut routine server maintenance time by 67%. Currently completing a B.S. in Information Technology at WGU.
📍 Lexington, KY pricetony1984@gmail.com github.com/pricetony1984
01

Installed Modules — Certifications

CompTIA A+ (Core 1 & Core 2)Active
CompTIA Network+Active
CompTIA Security+Active
CompTIA Cloud+Active
Certified Secure Infrastructure SpecialistActive
02

Technical Skills

Dev & Tooling
  • C# / Visual Studio
  • Custom automation tooling
Directory & Ticketing
  • Active Directory Services
  • ServiceNow
  • JIRA
Server & Hardware
  • Dell PowerEdge Server Support
  • Authorized Dell Service Provider
  • Authorized Lenovo & HP Provider
End-User Support
  • PC / Desktop Support
  • Windows 10 / 11 Migration
  • Citrix Workspaces
Network & Access
  • VPN Technologies
  • SCCM
Backup & Continuity
  • Tape Backups
  • Cloud Backups
03

Experience Log

May 2025 — Present · Lexington, KY

NOC Technician

The Jockey Club
  • Monitor network activity using performance monitoring tools to analyze data flow, identify bottlenecks, and optimize network metrics.
  • Collaborate cross-functionally with IT teams, developers, and designers to ensure network reliability and system integration.
  • Developed custom server management software in C# (Visual Studio), reducing routine server maintenance time by 67% (15 min to 5 min).
Aug 2024 — May 2025 · Frankfort, KY

Desktop Technician

Commonwealth Office of Technology
  • Executed Windows 10 to 11 migration for an enterprise-scale hardware upgrade rollout, migrating user accounts and configuring new systems.
  • Delivered on-site desktop support throughout the rollout lifecycle.
  • Leveraged ServiceNow, Active Directory, Citrix Workspaces, GlobalConnect VPN, and SCCM to manage hardware deployment and end-user provisioning.
Jun 2021 — Aug 2024 · New York, NY (Remote / Field)

Server Support Technician — Level 2

Worldwide Tech Services LLC
  • Senior-level technician responsible for complex troubleshooting across desktops, laptops, and Dell PowerEdge servers; trained and onboarded new hires.
  • Resolved basic to complex hardware and software issues for enterprise clients, maintaining high satisfaction through timely, accurate responses.
  • Promoted from PC Support Technician (Level 2) after handling moderately complex desktop and laptop troubleshooting with direct client interaction.
May 2020 — Jun 2021 · Plano, TX

PC Support Technician — Level 1

F2Onsite
  • Performed warranty OEM system repairs and hardware support for end-user devices across multiple client environments.
04

Projects — github.com/pricetony1984

📦 Public Repository

DRF_Server_Management_Tool

Tool to aid in weekly maintenance of DRF servers — the same C# automation approach behind the 67% maintenance-time reduction at The Jockey Club.

C#
📦 Public Repository

Finesse_Tool

A Finesse sign-out tool built to streamline a repetitive workflow step for support technicians.

Utility
→ View full profile on GitHub
05

Education

Western Governors University
B.S., Information Technology — Salt Lake City, UT
Currently Enrolled
Murray State University
Computer Science — Murray, KY
2002 – 2004
Daviess County High School
College Preparatory Diploma — Owensboro, KY
2002